How to reset custom commands with the Microsoft Wheel?

Question

Hello, I'm facing an issue that is making it very hard to use the Micrsoft wheel.

I set up three commands to help with the my art programing through the Bluetooth settings. I then decided I wanted to reset all the settings on my art program, so I un and reinstalled it. Now though, all of my previous wheel commands are still attached to the program, and I cannot access the commands to change or delete them. I've tried "removing" the commands from the same menu I set them up. Any new commands I create do not show up within the program.

Is it possible to hard reset the Microsoft Wheel's memory so I can use it again?

Answer 1

Hello Gloria Stevens,

Thanks for reaching out to Microsoft Community. I'm sorry to hear about this issue on your wheel. I'll do my best to help.

If I may ask, were you referring to the Surface Dial as wheel for your device? If yes, please give these steps a try on how to reset it:

• Remove the batteries in Surface Dial to reset it. You won’t need to re-pair it.
• Remove Surface Dial from Bluetooth settings and then re-add it.
• Restart (not shutdown) your PC.
• Uninstall/reinstall the drivers for Surface Dial, then restart (not shut down) your PC.

Let me know how it goes. Otherwise, if you're using a different wheel, kindly provide me a link of it.

I'll wait for your response.

Regards,

StevenK

Answer 2

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Answer 3

We still have not received any response from you. I hope that the issue has been resolved on your end. Please feel free to create a new thread if you have different and new concerns.

Should you have any questions, please do not hesitate to let us know.