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Something went wrong while taking this photo

Anonymous
2012-11-06T04:05:05+00:00

Anyone else getting this message trying to use the camera?

"Something went wrong while taking this photo"

Surface | Other

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  1. Anonymous
    2013-12-15T12:20:38+00:00

    Yes it did appear in my webcam too. Actually the problem was with my ms-library..whenever i tried to open my folders in library it showed "Error documents.library-ms is no longer working"

    I followed the steps given below.

    a) Go to Libraries in Windows Explorer

    b) Right-click whichever folder gives you an error.

    c) Delete the folder.

    d) Right-click on the "Libraries" folder.

    e) Select "Restore Default Libraries."

    Now my pictures are saved properly.

    4 people found this answer helpful.
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  1. Anonymous
    2014-10-01T00:16:18+00:00

    Hi,

    Subsequent to my reply on 28 September ,now my original camera problem is solved . It works fine.

    To solve the following steps were done by me .

    1.As remarked by me on 28 September ,the camera worked when thumb drive was fixed in USB. So I used picture /camera roll folder my back up of June 2014 in USB.

    1. Opened camera and noted camera roll was seen in the left bottom of screen when I swipe from  the top

    The error message was gone.

    3. Clicked  a new photo. With camera open found and confirmed  the camera roll location in USB were the photo taken was stored.

    4.Cut the path and pasted in picture folder in PC.

    1. Removed the USB disk and camera continue to work fine. And original mentioned  problem of camera is resolved .

    Thanks for community help.

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  1. Anonymous
    2014-07-01T18:19:08+00:00

    Hi Adolfo Salas,

    Thank you for reporting back. 

    Please try the following steps: 

    Step 1: Go to Desktop > Control Panel

    Step 2: Choose Large icon on the upper right corner>

    Troubleshooting>Choose View all on the left

    Step 3: Choose System maintenance> and follow the on Screen instruction click Next

    Step 4: Restart you Surface RT

    If the steps don't work, you might have to consider refresh your device. 

    Please see the instructions on how to do a refresh here. 

    Please reply back and let us know if the problem persists.

    Best Wishes,

    Clare

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  1. Anonymous
    2012-11-06T16:51:25+00:00

    I had this issue until I downloaded an application update that was available in the store.

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  1. Anonymous
    2012-11-06T16:00:52+00:00

    Yes, I am. Have you heard of a solution for this?

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