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Random two beeps

Anonymous
2022-08-04T19:15:52+00:00

I have a Microsoft surface book 2 15" 16gb ram and 256gb SSD running windows 11. I am getting two audible beeps at random times. Usually, I am doing one of three things. I am using chrome and have multiple tabs open, browsing with edge with multiple windows open, or I am playing a game with the Xbox app.

Some info I have seen on the internet point to a hardware failure with the GPU. how would I go about figuring this out? I have run the surface diagnostic tool kit, and even reinstalled windows starting from the original surface factory restore ISOs that you can get from them.

Surface | Surface Book | Performance and maintenance

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  1. Anonymous
    2022-08-05T00:18:41+00:00

    Hello Philip Pomeroy,

    Thanks for reaching Microsoft Community. We're sorry to hear about this unusual problem on your device. Definitely not the experience we want you to have.

    Anyhow, we really appreciate your time and effort in trying to fix the issue. It's just unfortunate that the issue still persists after you've gone through. I truly understand how concerning it is.

    But since reinstalling the Windows did not fix the problem, then this might be related to a hardware failure already. If you also think this has something to do with the GPU, you can check it in Device Manager if its driver is there or not. Open Device Manager > and expand Display Adaptors.

    Otherwise, to help diagnose the issue more, it would be best to contact our Microsoft assisted support via Contact Us Microsoft Support. If the support link does not work, try it on another browser.

    Don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Kind regards,

    StevenK

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  2. Anonymous
    2022-08-09T02:54:13+00:00

    We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

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  3. Anonymous
    2022-08-10T01:44:24+00:00

    We still have not received any response from you. I hope that the issue has been resolved on your end. Please feel free to create a new thread if you have different and new concerns.

    Should you have any questions, please do not hesitate to let us know.

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