On starting, couldn't find a bootable OS error pop -ups.

Question

On starting, couldn't find a bootable OS error pop -ups. Tried all the solutions available on aka.ms/SurfaceBootError but none of them working. Kindly provide the solution.

Answer 1

What exactly happened/what was the error when you tried:

Go to https://support.microsoft.com/en-us/surfacerecoveryimage  

(with a different Windows computer if yours is not working properly) 

and download a recovery image for your Surface. You will need a 16GB or 32GB USB stick (also called a flash drive) formatted FAT32 (use a Windows computer).  You can't use an actual external USB hard drive for this and don't use anything larger than a 32 GB USB stick. Best to purchase and use a new, previously unused USB stick for this. Use FULL format and not quick format and give the volume a name like surfboot. Unzip/extract the recovery zip to the root of the formatted USB stick.

There are full instructions and a video at https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive#download

Does the Surface Data Eraser detect your SSD? To check, try the Surface Data Eraser; documentation is at https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser   the download itself is at https://www.microsoft.com/en-us/download/details.aspx?id=46703  

Here is what it may look like when you run the tool and the SSD drive has failed

If the Data Eraser finds the drive and completes successfully, try the recovery image again.

Answer 2

When I tried recovery from the USB, & when I select an option full clean/ just remove files , "there is a problem recovering your PC' error popups.

Answer 3

Try the Surface Data Eraser as per my first reply.

Answer 4

when I tried through data eraser tool, "no disk drive found" error popups and asked to shut down.

Answer 5

when I tried through data eraser tool, "no disk drive found" error popups and asked to shut down.

Unfortunately, that confirms the SSD is the issue (hardware). You need to contact support for an exchange. You can use a phone to contact support https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers - ask for Surface support. Use the phone numbers listed under *For Business Users* for your location (these also work for consumers/home users).

             OR

To start an exchange online, see Check your Microsoft warranty and create service orders

Also see https://support.microsoft.com/en-us/help/4023527/surface-how-to-get-service-for-surface