Half of my Surface Book 2 touchpad is not responding.

Question

Randomly, the top half of my trackpad is no longer responding. The bottom half works fine. When I move my finger on the bottom half of the touchpad, the mouse responds by moving normally but, as soon as I move my finger to the top half of the trackpad, the mouse no longer responds. Is there a solution to fixing this? The keyboard is working fine.

I have tried restarting my laptop and checking for and updating my laptop but neither of those options have fixed the issue. I have also tried disabling and enabling the touchpad driver and deleting the driver and restarting the laptop to reinstall the driver but none of those options have worked either.

I am really not sure what happened and if this is a software or hardware issue. I hope someone may have a solution to regain full use of the touchpad.

Answer 1

Hi nana-kingkarikari,

Thank you for reaching Microsoft Community. We appreciate for sharing your concern to us.

I suggest booting your device to UEFI screen and see if issue exist. To load the UEFI firmware settings menu:

1. Shut down your Surface and wait about 10 seconds to make sure it's off.
2. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button.
3. The Microsoft or Surface logo appears on your screen. Continue to hold the volume-up button. Release the button once the UEFI screen appears.
4. Test the top half of your trackpad and see if it allows you to control mouse cursor.

If issue exist in the UEFI screen, then we know it is a hardware problem. If top half of the touchpad works in UEFI screen, I recommend resetting your Surface. To learn how, see Restore or reset Surface for Windows and follow the recommended steps for "Reset this PC."

Let us know how it goes.

Kind regards,

Lavenia

Answer 2

Great, I think this helped me out.