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Surface pro 4 keyboard shuts the computer down. Pls help

Anonymous
2023-01-28T18:44:44+00:00

When I connect my keyboard to the surface 4 it shuts down, but as a tablet it works fine. Please help. Not sure how I can fix this or do I need a new keyboard. Although it’s an old laptop I haven’t used it for a long time.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2023-01-28T20:41:44+00:00

    Hi K T P,

    Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you. Let me help you on this.

    You may run these steps to troubleshoot the issue and see if it helps:

    Force the device to shut down and restart.

    Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

    Run Surface Diagnostic Toolkit and check for Windows updates including optional updates if available.

    See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

    To check for updates: Go to Settings >> Update and Security >> Windows updates >> Check for updates.

    Uninstall the Display driver

    Open Device Manager >> expand Display adapter >> right click on the display driver and select Uninstall. If ask to permanently delete the driver, just leave the box uncheck and select Uninstall >> then restart your Surface.

    Reset your Surface using a USB recovery drive

    See Creating and using a USB recovery drive for Surface - Microsoft Support.

    Kind regards,

    Lavenia

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  2. Anonymous
    2023-01-30T19:52:16+00:00

    Thanks

    I will try these and see what happens.

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  3. Anonymous
    2023-02-04T15:23:34+00:00

    Hi K T P,

    I hope everything is okay. I just want to follow up on this thread if you have tried the suggested steps that I provided and see if it resolves the issue. Your response is highly appreciated.

    I hope to hear from you.

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  4. Anonymous
    2023-02-06T19:18:03+00:00

    Hi K T P,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding. 

    Respectfully,

    Lavenia

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