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Surface 2+ Headphones won't pair to iOS for longer than 3 seconds.

Anonymous
2021-06-20T23:57:55+00:00

I have brand new headphones, and tried to pair them with my iphone.   No luck.  Tried factory  and firmware resets - no luck,  Removed and attempted to repair them to my iPhone.  Same thing.....  VERY DISAPPOINTED.  

Who do I contact about this?

Thanks

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  1. Anonymous
    2021-06-21T20:17:39+00:00

    Hi AcuppaJoe,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    We suggest the methods below:

    • Have you set up your Surface Headphones 2+ on the Surface Audio App? Make sure your headphones are turned on. If they’re not on, press and release the power button quickly to turn them on. > Open the Surface Audio app. > In the Surface Audio app, under Surface Headphones, tap Connectand follow the instructions.
    • Update the Surface Headphones 2+. Set up your Surface Headphones in the Surface Audio app (install the Surface Audio app on the apple play store) > Open theSurface Audio app, then tap Settings next to Surface Headphones. > In Device Settings, tap Updates. Tap Continue anyway if you want to update your headphones using your phone instead of on your PC using a USB cable, which is faster. > If an update is available, tap Update Now. To check for updates anytime, tap Check for updates.

    Keep us updated by replying on this thread.

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