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Surface 3 Windows 8.1 Touchpad makes screen go black

Anonymous
2016-11-28T17:15:56+00:00

Nothing else wrong with touchpad,keys work well and surface itself works perfectly but every time I try to move the cursor with the touchpad the screen goes black and back to my lock screen and I have to log in again.

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2016-11-29T09:51:34+00:00

    Nothing else wrong with touchpad,keys work well and surface itself works perfectly but every time I try to move the cursor with the touchpad the screen goes black and back to my lock screen and I have to log in again. 

    Hi Hannah,

    We suggest that you follow the steps in this support article to rectify the issue that you're experiencing on your Surface 3 touchpad.

    Should the issue still persists, don't hesitate to post back or you may also reach out to our Assisted Support.

    Regards.

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