unable to play fortnite on Surface Studio Laptop

Question

Hi, I recently bought Surface Laptop Studio having specs - i7 , 32GB RAM, 3070 Ti GPU and 1 TB SSD. I tuned this laptop to perform best for gaming. all drivers are up to date. Whenever i play Fortnite, game works fine for first 30 mins and starts to lag really bad, laptop gets really hot and i give up after few mins. please advice how can i play fortnite on this laptop. My internet speed is more than 200 Mbps. GeForce drivers are up-to-date. I turned off all bacground activities as well.

Answer 1

Hi vinaybaliyan,

Thank you for reaching Microsoft Community. Apologies for the inconvenience this has caused you.

May I know if this occurs when either the device is plugged in or running on battery while playing Fortnite?

While playing, is it only Fortnite that is running or there are also other applications running in the background?

Where did you download Fortnite from?

Please run these steps first on your Surface Laptop Studio then see if the issue persist:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Update drivers and firmware

Check what is the current OS Build of your Windows version by going to Settings > System > About. 

Go to Download driver and firmware for Surface, choose Surface Laptop

Then click the link next to Surface Laptop Studio then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart. 

4: Run System File Checker Tool

See: Using System File Checker in Windows (microsoft.com)

Kind regards,

Marrion

Answer 2

Hi vinaybaliyan,

We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

Hope to hear from you.

Kind regards,

Marrion

Answer 3

Hi, thanks for help. I’ve performed all the steps that you mentioned. So far game is running fine. I’ll closely observe for one week and let you know if there is any issue.

Answer 4

Hi vinaybaliyan,

Thank you for the response. Glad to know that the game is now working fine so far. Yes, please continue to observe and please let us know if further assistance is needed.

Kind regards,

Marrion

Answer 5

Hi vinaybaliyan,

I would just like to check for updates on our concern here. How is the device doing so far after a few days of observation? Does it continue to work fine?

Hope to hear from you.

Kind regards,

Marrion