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Surface book 2 Microphone not working

Anonymous
2018-05-06T01:19:02+00:00

Hello.

I am on the April 2018 Update with a fairly new surface book 2. The built in microphone array is not detecting any sound. I have enabled it, allowed app access and tried other solutions for the April 2018 Update Microphone Problem, but none have brought any success, and the microphone array, which has perfectly capable hardware, is not working. Please could someone suggest a fix. 

Thank you

Surface | Surface Book | Sound and camera

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  1. Anonymous
    2018-05-06T21:20:45+00:00

    Hi Siddhant,

    If checking your audio device settings didn't resolve the problem, a driver related issue might be at fault. To assist you better, please provide the following information:

    • Did the issue started after installing the latest update? Also, which app are you currently using?
    • Have you tried running the Hardware and Devices troubleshooter? If not, you can go to this link and follow the steps under Solution 4: Run Troubleshooters.
    • We recommend that you run the Surface Diagnostic Toolkit. The SDT resolves common Surface Book problems and it takes 15 minutes or less, but can take an hour or longer depending on your internet connection speed and on the repairs that the tool needs to do to fix the problems. Click here to run the Surface Diagnostic Toolkit.

    We hope this helps and let us know if you have any additional concerns.

    Regards.

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  3. Anonymous
    2018-05-12T16:31:50+00:00

    I'm having the same issue -- after the update to April 2018, the microphone no longer works.

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  4. Anonymous
    2018-05-13T16:21:20+00:00

    Fixed by updating the new setof updates

    1 person found this answer helpful.
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