Microsoft surface wont boot USB or UEFI

Question

Hello there,

I have a microsoft surface that cannot boot to usb or uefi, i have tried searching everywhere for an answer but i cant find it. there is no boot to uefi in the advanced boot options, holding down the volume up button and pressing the power on button does nothing, the device still has windows 8 and im trying update it to windows 10.

Help would be greatly appreciated

Answer 1

Hello, Mr. Button.

Welcome to Microsoft Community!

I noticed that you currently do not seem to be able to access the Surface Pro 3's BIOS screen. I'm sure you followed the steps below to try to boot the BIOS:

How do I use the BIOS/UEFI on Surface Pro 3 and earlier devices - Microsoft Support

1. Shut down your Surface.
2. Press and hold the volume-up button on your Surface and at the same time, press and release the power button.
3. When you see the Surface logo, release the volume-up button.
   The BIOS menu will display within a few seconds.

Configure Alternate System Boot Order

To choose the order in which your Surface boots, select Configure Alternate System Boot Order and select one of the following options:

• SSD only
• Network > USB > SSD
• USB > Network > SSD
• USB > SSD
• Network > SSD

You can select the USB boot item according to your needs.

If you still can't boot this way, I would recommend trying to replace the USB drive to try it out.

I also noticed that you wish to upgrade your Windows 8 system to Windows 10, and I would recommend that you get the corresponding recovery image for your Surface Pro 3 in your USB device:

Surface Recovery Image Download - Microsoft Support

Additionally, we cannot guarantee that your Surface Pro 3 will still be able to boot into the BIOS/UEFI interface. But I still look forward to your test results. This can help us confirm if the problem stems from the Surface Pro 3, or if it's a driver issue.

Finally, please allow me to express my sincere wishes.

Best Regards.

Leo.L - Microsoft Community Support Specialist

Answer 2

Hello Leo,

Thanks for responding to my question!

I had loaded the Microsoft surface recovery image onto my recovery USB, I booted it on the surface, it stayed on the surface logo for about 5mins, asked what language I wanted and keyboard layout, then returned me to the advanced options screen... /: I also cant find the Alternate System Boot Order settings...

Answer 3

Hello, Mr. Button,

Thank you for your reply.

I noticed that you are having some difficulty with the recovery drive, it appears that your device is still unable to find a bootable system.

Regarding the boot order, during the recovery process, we will prioritize the USB drive as the boot item. After completing the recovery, we will automatically re-enter the system.

I think your current situation is uncommon, and I would like to confirm with you the specific interface where you are currently experiencing the problem, and I will analyze the situation with you and provide you with suggestions.

Best Regards.

Leo.L - Microsoft Community Support Specialist

Answer 4

Here is all the information I can find about the system

Windows RT

Manufacturer: Microsoft Corporation

Processor: NVIDIA(R) TEGRA(R) 3 Quad Core CPU

Installed memory: 2.00GB

System type: 32-bit Operating System, ARM-based processor

Also i would like to point out that i cant download and install anything either, I tried downloading the official windows 10 media installation tool, but it said "this app cant run on this computer".