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I can't activate my surface pro 7 camera

Anonymous
2025-04-26T17:47:44+00:00

My build-in camera on the surfave pro 7 is not working, and I cannot activate it in the Device manager or elsewhere, what coult be the cause or the solution

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2025-06-18T03:59:02+00:00

    Dear PreHar

    Thanks for using Microsoft products and posting in the community.

    I understand that your Surface camera does not seem to be working properly. Please try the following actions:

    1. Check Physical/Camera Privacy Settings

    • Surface UEFI Setting: Restart your device, hold Volume Up while pressing the power button to enter UEFI. Go to Devices > Camera and ensure it’s Enabled.
    • Windows Privacy Settings: Open Settings > Privacy & security > Camera. Toggle "Camera access" ON and allow apps access.

    2. Driver/Firmware Fixes

    • Force Driver Reinstallation:
      • Open Device Manager.
      • Go to View > Show hidden devices.
      • Expand Cameras, Imaging devices, or Software devices.
      • If the camera appears (even grayed out), right-click > Uninstall device. Check "Delete the driver software" if prompted.
      • Restart your Surface. Windows will reinstall the driver automatically.
    • Update Surface Firmware/Drivers:
    • Windows Update: Install all pending updates (Settings > Windows Update).
    1. Contact Surface Support:
    2. Use your personal Microsoft account(not your organization account) to access the following links: Contact - Microsoft Support
    3. Type Surface camera, press Enter, and click "Contact Support" at the bottom.
    4. Select **Surface - Surface Pro,**then click Confirm.
    5. You will see contact options for Chat support and Phone support, please contact them during business hours.

    Best Regards,

    Huy-K | Microsoft Community Support Specialist

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