Ciao,
I'm Ugo, a volunteer willing to help other Microsoft customers.
Regarding your question, if the software is Dragon Naturally Speaking from Nuance, the quickest way to fix your issue is to contact their own official support other than sharing your request in this Community.
https://www.nuance.com/dragon/support/dragon-na...
Please let me know if this helped somehow.
Ciao
Ugo