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TPM Module not discoverable

Anonymous
2025-06-18T13:01:03+00:00

Hi,

I have a Surface Pro 9 s/n 0F00EPZ222700E. Currently the device is constantly requesting bitlocker ID.

We put this in and it works, however, every time we turn the device on it asks for the Bit code.

We have checked bio and there is no option for TPM within the Security TAB and no SMT option either.

We have tried to clear TPM but get the error > TPM not found

Checked device manager > Device status This device cannot start (Code 10)

In CMD ran the string get - tpm

TPM present came back as FALSE

If this is a hardware issue, please will you give us a quote for out of warranty support for hardware repair.

Best

Yasin

Surface | Surface Pro | Safety and security

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2025-06-18T13:40:01+00:00

    Hi! I'm Richard, an Independent Advisor.I'm here and ready to help you today!

    Thanks for your message. It looks like your Surface Pro 9 isn’t detecting the TPM chip, which is why it keeps asking for the BitLocker key. Since the device shows TPM not found and the device manager shows an error, this might be a hardware issue.

    What you can try.

    Update your BIOS/UEFI firmware.

    Reset BIOS settings to default.

    Check if the TPM can be enabled in BIOS if the option appears after update.

    If these steps don’t work and the TPM still isn’t detected, it’s likely a hardware problem. In that case, I recommend contacting Microsoft Support or an authorized repair center for help. They can give you a quote for fixing or replacing the hardware.

    Let me know if you need help finding other assistance.

    Kindest Regards,

    Richard R.

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