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What to do? Costumer service ignoring and not providing a solution.

Anonymous
2024-02-21T14:48:27+00:00

Hi all

I've been waiting for a solution to my issue for two months and I think they are just waving it until I forget it. What can I do not?

Devise Issue: Surface laptop Go not charging (only via USB-C).

Logistics Issue: I requested via Microsoft tools and I was supposed to send the device using UPS. And there is the problem... I live in the island of Madeira, Portugal, there is NO UPS.

I went twice through the chat with the customer service people, no solutions were provided, and even worse... I have been left "on read" via email since Jan 31st no updates or anything.

And while I admit I got frustrated by the lack of efficiency. I suggested the following, I could send the device using one of the companies here (DHL) and they could refund me the money. But no reply...

So, now I have a defective device with no chance of being repaired unless I take a flight to another city ... What an amazing solution right?

So What can it be done?, for starters, I would love to report these people because they are just not willing to provide a solution. And what about the device... admit defeat?

Surface | Surface Go | Power and battery

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  1. Anonymous
    2024-02-21T21:52:51+00:00

    Hello Fernando,

    Thank you so much for posting in Microsoft Community.

    I appreciate you raising this concern to us and sorry to hear about the difficulties you've been experiencing with your Surface Laptop Go. With your statements, I understand how frustrating it can be when you don't receive the help you need.

    In this case, I would recommend reaching out to Microsoft's customer support team again and explaining your situation in detail. They have the tools and resources there to give you further options and assistance or may be escalating this case. You may follow these steps to reach them successfully:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support.Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

    You may also check this link: Global Customer Service phone numbers - Microsoft Support I wish you all the best and hoping you'll get a resolution there.Best wishes,Rolando S.

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