My Surface Book's arrow key split in half! And another has a hairline crack!

Anonymous
2019-10-15T10:51:45+00:00

My Surface Book's left arrow key split in half and the down arrow key has a hairline crack that traverses from the top to its center. What should I do to fix this? Right now, I'm using tape to hold them together but it's not going to keep it that way for long. I know Microsoft doesn't sell replacement keys and I've exceeded the 1 year warranty. I don't want to buy a new Surface Book over a couple of damaged keys, because that's foolish and the fact that Microsoft seems to ignore this problem is beyond me. But will it be alright if I use super glue to reattach the split key together?

Surface | Surface Book | Install and update

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  1. Anonymous
    2019-10-15T12:12:19+00:00

    Don't use glue. See if
    https://www.replacementlaptopkeys.com/microsoft-surface-book-2-keyboard-key-replacement/
    helps. If your SB2 is still under warranty, you can exchange it for a refurb.

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