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I need to find a warranty status of a device in my org. Why is this so difficult?

Anonymous
2024-08-30T13:56:41+00:00

I need to find a warranty status of a device in my org. Why is this so difficult?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2024-08-30T15:06:18+00:00

    Check Warranty Page - ROBO SelfServe Portal (surface.com), Manage your Surface warranty & service requests - Surface | Microsoft Learn or possibly Surface Management Portal - Surface | Microsoft Learn

    However, I noticed you posted in Surface Pro 5th generation. If this is a SP5, it is discontinued and definitely out of warranty. There are no out of warranty repairs/replacements either. Sorry.

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  2. Anonymous
    2024-08-30T15:07:59+00:00

    Hi Frankie,

    Sounds like this a commercial device for a business. This is easily done in the Surface Support Portal. More information is at Manage your Surface warranty & service requests - Surface | Microsoft Learn. If needed, you can also follow the Check device warranty status link on that page.

    If this not actually a commercial device, you can check your device warranty using the steps at Surface warranty: FAQ - Microsoft Support

    Hope this helps,

    Greg

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