Share via

Live chat links all lead to an ERROR PAGE

Anonymous
2024-06-07T17:59:02+00:00

I need to chat with a help agent about my Surface 8 keyboard / type cover and every time I go through the help pages and get routed to live chat, it leads to an error page. This is so frustrating! Please repair these bad links.

Surface | Accessories | Surface Type Cover

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-06-08T06:50:51+00:00

    Hello cbf55,

    Welcome to Microsoft Community.

    I understand that you seem to be having some trouble trying to get in touch with live support, if it's convenient, could you please provide us with the error page you see so we can confirm if this error is from Microsoft?

    I can understand this frustration, but please allow me to share the proper contact steps here. Please have the patience to read and confirm that you follow this process exactly, which usually correctly establishes a one-to-one connection with live support:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface, press Enter, and click "Contact Support" at the bottom:

    Image

    1. Select Technical Support and select the device model you are currently using in Produce family, then click Confrim:

    Image

    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    Image

    However, please allow me to kindly remind you that currently we have received feedback from some users that they encountered errors when contacting through Chat support, and we are investigating this situation. Therefore, if you cannot contact the Surface technical support team through Chat support, please try Phone support and leave your contact information according to the guidelines. Surface support will call you back.

    This process has been tested many times and the customer has confirmed that it works:

    How to contact warranty service?? - Microsoft Community

    I wish you all the best.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

    0 comments