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surface pro 4 lcd

Anonymous
2020-06-08T09:36:51+00:00

Hi everyone,

I have surface pro 4 I broke the LCD I found local online a company NiwTech https://www.niwtech.com where they offer to fix the surface for me and after they fix it they give me back the old part but wasn't Microsoft it was LG brand when I went back to them I said this is not my part my LCD should be Microsoft they said Microsoft never had an LCD brand by them self they use different brands.

is this information right or they swab my original screen with something else?

Thank You

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2020-06-08T21:19:32+00:00

    Hi, Meco1981m!

    Thanks for reaching out to Microsoft Community and posting your concerns regarding your Surface Pro 4 screen. Thanks for taking the time to let us know about this and allowing us to help you out. I am curious as to where you see the LG brand. Can you share a photo by uploading it here?

    From the teardown videos I checked online, there's no brand I see. If you check the Device Manager, go to Monitors, then double-tapSurface Display, you will see Microsoft as the manufacturer. I see Microsoft through Device Manager on several devices we have here. As for Surface devices needing service, we don't repair them, a replacement is provided. 

    We hope this helps you out. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Kind regards,

    Janette_Z

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