Ethernet Connection Through Surface Dock with Surface Laptop 4

Question

Just got a Surface Laptop 4. I'd like to use it with my Surface Dock with an ethernet connection. Everything works fine when the Laptop is connected to the Dock - except there's no ethernet connection. I am only able to connect to WiFi. Operating system has been updated. Dock firmware has been updated. I have a Surface Go as well - if I connect it to the Dock, ethernet works like a charm. Connect the Laptop and nothing. Any suggestions on how to fix this frustrating issue?

Answer 1

Thank you for posting your inquiry here in Microsoft Community, traininvain79.

I'm sorry to hear about the ethernet connection issue on the dock while connected to Surface Laptop 4. I appreciate the effort in performing the troubleshooting methods.

May I confirm if the Surface Ethernet driver is detected in device manager? Go to device manager > expand network adapters > look for Surface Ethernet driver.

Please perform the methods below:

• Run the Surface Diagnostic Toolkit while the Ethernet is connected to the dock.
• Run the System File Checker.
• Perform a network reset. Go to settings > Network & internet > Advanced network settings > Select Network Reset > Reset now.
• Try to disconnect everything (including the monitor cable) aside from the Ethernet Cable and see how it goes.
• Check Advanced settings for Ethernet. Go to settings > Network & internet > Change adapter options > Right-click the Ethernet adapter then choose properties > Click Advanced tab > Look for Energy Efficient Ethernet and Selective Suspend and make sure that they are both Disabled. > Hit "Ok"
• Install the drivers package manually.
• Check the specific OS build of your Windows Settings> System> About.
• Download the driver and firmware for Surface, choose Surface Laptop 4 and click download on the next page.
• Please choose the .msi file that matches your current OS Build and click Next.
• After the download, runand installthe .msi then Restart the Surface Device

Do you have a VPN used on your device?

Answer 2

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern.

Answer 3

We still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns.