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surface pen

Anonymous
2020-05-23T03:37:09+00:00

my surface pen Is  not working and Bluetooth is not connecting with surface 

try all the ways in youtube still not working. I only use ONCE long time ago and try new battery and it is not working neither.

no fun

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-23T05:21:29+00:00

    Hi LaurenLee3,

    Thank you for reaching out Microsoft Community. We're sorry for the inconvenience this has caused you.

    To further troubleshoot this issue, what I can suggest is to uninstall/reinstall the touch and the Bluetooth drivers on your Surface device first and do the pairing again. Please follow the steps below.

    1.Open Device Manager

    1. Click View on top and check Show hidden devices
    2. Expand Human Interface Devices> HID-compliant pen > Uninstall device

                                                                      Surface pen settings > Uninstall device

                                                                      Surface pen integration > Uninstall device

                                                                      HID-Compliant touch screen > Uninstall device (You might have 2 of these drivers, uninstall both.)

                                                                      Intel (R) Precise Touch Device> Uninstall device

    1. Expand Firmware > Surface touch > Uninstall device
    2. Expand Bluetooth >right click on the Bluetooth Radio Adapter and select "uninstall device".
    3. Expand System devices > Surface pen pairing > Uninstall device

                                                      Surface Touch Servicing ML > Uninstall device

         Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it unchecked then hit uninstall. Do this for all  drivers asked to be uninstalled.

    1. Restart your Surface to reinstall those drivers automatically.
    2. After restarting, go to Setting****s > Devices, kindly turn on Bluetooth and review the instructions from this link https://support.microsoft.com/en-us/help/4036281/how-to-use-your-surface-pen to pair the Surface Pen.  If this can't be paired, try another Bluetooth accessory and check if this can be paired to the Surface device. If in case it pairs but the pen doesn't, then this means that your Surface Pen is already defective and you have to get a new one instead.

    If this helps, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.

    Kind Regards,

    Crest_Z

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