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Windows hello not starting up after sleep

Anonymous
2024-02-03T10:04:40+00:00

I have got a Microsoft surface laptop two

Camera drivers have been downgraded to 2018 which work better than the latest to log in with hello

I have gone through local policy group editor and engabled the biometrics options

What seems to work well is when i go to services app and put windows biometrics into manual mode rather than automatic but this setting doesnt save and is changed back to automatic after a restart

So does anyone know how to make sure the services app doesnt change back to automatic for windows biometerics because that is the only fix i have got the latest windows 10 version on it and dont want to upgrade to windows 11 any time soon as it has the same problem

Surface | Surface Laptop | Sound and camera

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  1. Anonymous
    2024-02-04T02:00:34+00:00

    Hello rishab,

    Thank you so much for posting in Microsoft Community.

    I appreciate you raising this concern to us and I understand that you're experiencing an issue with your Surface. You got me here: we'll isolate this issue together.

    Here are things you may try to fix the issue:

    1. Check for Updates. Go to Settings > Update and Security > Windows Update > Check for Updates > Install > Restart.
    2. Run Surface Diagnostic Toolkit.
    3. Go to Device Manager > expand Biometric Devices > right-click Windows Hello Face Software Device > select Uninstall > Restart Device.
    4. You can also try reinstalling the camera drivers. Go to Device Manager > expand Cameras > right-click the camera driver > select Uninstall > restart device.
    5. You can also try downloading your Surface's drivers and firmware. Download Surface Laptop 2 Drivers and Firmware. from Official Microsoft Download Center

    If none of the steps work, you may be necessary to perform a factory reset of your Surface that removes everything from the device. To do this, visit this link: Restore or reset Surface for Windows - Microsoft Support.

    Please let me know how it goes and hopefully it helps.

    Best regards,

    Rolando S.

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  2. Anonymous
    2024-02-06T10:30:47+00:00

    Tried all of that multiple times has not worked

    Thanks

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  3. Anonymous
    2024-02-06T19:02:04+00:00

    Hello rishab,

    Thank you for the response and I appreciate the time and patience you put into this. Since you were able to do all those steps, I suggest contacting our live supports now as they have the tools and resources there to give you further options and assistance. To reach them, see steps below:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support.Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft CommunityI wish you all the best and hoping you'll get a resolution there.Regards,Rolando S.
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