Crinkling/poping noise Surface laptop go 3

Question

I just unboxed a New Surface laptop go after just returning the same model as it had a dead pixel. Now it has a crinkling/poping noise when playing music or anything audio related. I found some threads in this page and dowloaded all of the possible solutions that you guys offer, and it's still making the same noise.

Answer 1

Hello Jane,

Thank you so much for posting in Microsoft Community.

I appreciate you raising this concern to us, and I understand that you're having issues with your Surface. Since you were able to do some troubleshooting steps and issue still persist to happen, I suggest doing a hard reset to the Surface. See this link: Restore or reset Surface for Windows - Microsoft Support

If that doesn't work, you need to reach out again to our live support for further options and assistance on this concern. You can reach them through these steps:

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support.Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft CommunityHope it helps!Regards,Rolando S.

Answer 2

Hello MooshGQ,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for understanding.

Regards,

Rolando S.