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Microsoft surface 4 overheats and restarts while charging what can I do?

Anonymous
2025-01-14T17:56:35+00:00

The Microsoft Surface 4 laptop has issues with charging.

  1. overheating- The laptop starts to overheat as soon as it is plugged in.
  2. frequent restarts- After heating up for a bit, the laptop shows me a Blue screen and then restarts.

Fixes I've tried

  1. Resetting the laptop.
  2. Charging through the USB c port.

They haven't worked and the problem persists.

Customer care is no help as they want me to send the device and pay for the repair costs.

Full story:

The older laptop had touch issues with the screen(Ghost Touch). I sent the laptop back to the service center to get it repaired. It took them a whole week and they sent it back to me with no changes. I made the complaint again and this time after another week without my laptop on my person I receive a new laptop. The new laptop has charging issues and when I tried to tell msf support they sent me an email saying

"If reset has been done and issue still persist, its a hardware related issue of your surface device already that needs to be repair. I just want to set proper expectation that device is already of of warranty so if you process repair there will be an out-warranty repair cost. You can also process repair order online. "

Being a student now I need to figure out how to spend the rest of my money on repairs and/or supplies.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2025-01-15T07:14:41+00:00

    Hi DevashishFx, 

    Welcome to Microsoft Community.

    I'm sorry to hear that you're experiencing issues with your Microsoft Surface Laptop 4. Overheating and frequent restarts can be caused by a variety of factors, including a faulty battery or charging port. Since you've already tried resetting the laptop and charging through the USB-C port, it's possible that the issue is hardware-related.

    The post-service warranty is 90 days or the remainder of the warranty, whichever is greater. If your device was outside of the Limited Warranty, you'll get a 90 day service warranty. However, before sending your device in for repair, I would recommend trying the following troubleshooting steps:Run the Surface Diagnostic Toolkit: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support Memory dump files can be very useful if you are experiencing Windows blue screen problems and want to learn more about the specific errors that are causing these crashes. These files store detailed information about the error and can help you identify the root cause. Windows keeps a list of all the small memory dump files in the %SystemRoot%\Minidump folder. You might consider sharing the details of the error here and I can help you analyze the information or provide more guidance on how to fix the problem.

    If none of these steps resolve the issue, then it's likely that the issue is hardware-related and you may need to send your device in for repair. You can process a repair order online or contact Microsoft support for further assistance. Your SincerelyHahn. W - MSFT | Microsoft Community Support Specialist

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