surface book 3 won't turn on

Anonymous
2020-12-31T09:41:04+00:00

Hello - Hi - I bought a new Surface Book 3 about a month ago and after initially working, it won't turn on now. I've checked the power supply and the LED light is on and the light for detaching the tablet from the keyboard comes on, but the screen is black and I can't hear the hard drive or feel any vibration that the unit is working. I've tried holding the power button for 20 seconds, detaching the tablet and pressing the volume control quickly three times, and holding the power button and + volume together for 30 seconds. nothing works. Please help!

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Anonymous
    2020-12-31T18:15:25+00:00

    Hi SJCSwallow,

    Thanks for reaching out to Microsoft Community and posting your inquiry. We appreciate the effort in performing initial troubleshooting steps. 

    We also recommend waking the device using hot keys. Press the Windows logo key + Ctrl + Shift + B. This restarts the graphics display driver. If the device was stuck on a black screen, this may resolve the issue.

    If the issue would still persists, please reach out to the Microsoft Surface Supportteam to check your exchange options. If you're located outside the United States, the Global Support is also available to assist. 

    Kind regards,

    John Neil_J

    0 comments No comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more