Surface Pro 6 restarts into UEFI

Question

Hello,

Looking for help with my surface pro 6 booting into UEFI. I can still boot into windows if I press the power button an hold the volume down button 15 secs. I have tried the follow techniques to fix the issue:

1. Clean install using USB recovery method
2. Microsoft Surface Data Eraser tool followed by a clean install using USB Recovery method
3. Disk Volume check rendered no issues and there is no failed SSD icon in the corner of the UEFI screen.
4. Let the battery drain to 0% to reset the RAM in the case there was corrupt data stored in RAM.
5. Changed boot order

In total I have tried every available method to get the surface to boot into windows and after every restart the surface still boots into UEFI first. To reinterate I am only able to access windows by pressing the power button and holding the volume down button for 15secs. I am looking for some advice here on what the potential issue or fix is.

Thank you,

Answer 1

Hello SokenChea,

Thanks for reaching Microsoft Community. We're sorry to hear about this issue on your device.

Since you've already done the necessary troubleshooting but issue still persists, then we know it's already a potential hardware problem on the device. For any hardware related issue, your device needs to be serviced or replaced.

Kindly contact our support via Contact Us Microsoft Support from (6AM-10PM PST) to seek options for your device and for further assistance. You can also contact them via phone, see Global Support Phone Numbers.

For detailed instructions on how to get service for your Surface, see this helpful thread: Send your Surface in for exchange/repair. An Online Walkthrough - Microsoft Community

Best wishes,

StevenK

Answer 2

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Hope to hear from you.