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Surface keeps locking up

Anonymous
2018-06-27T03:21:52+00:00

My Surface keeps locking up.  It won't respond to keyboard input or touch screen.  I've tried shutting it down and restarting, but that has no effect.  It will randomly work and then lock up again.  How can I reset everything?

Surface | Surface Pro | Install and update

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  1. Anonymous
    2018-06-27T06:39:05+00:00

    Windows 10 has an option to "Factory Reset" any PC.
    Please note this will remove any applications you installed after you received your device, and the process let's you choose to keep your files and settings.
    https://www.laptopmag.com/articles/reset-window...
    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2018-06-27T10:13:21+00:00

    Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a

    different Windows computer if yours is not working properly)  and download a

    recovery image for your Surface. You will need a 16GB USB stick formatted FAT32.

    Unzip/extract the recovery zip to the formatted USB stick and then-

    To reset your Surface from a USB recovery drive:

    Step 1:    Make sure your Surface is turned off and plugged in (hold down the power

    button for 30 seconds).

    Step 2:     Insert the USB recovery drive into the USB port on your Surface.

    Step 3:    Press and hold the volume-down button while you press and release the

    power button on your Surface.

    Step 4:     When the Surface logo appears, release the volume button.

    Step 5:    When prompted, select the language and keyboard layout you want.

    Step 6:     Select Troubleshoot > Reset your PC.

    If prompted for a recovery key, select Skip this drive at the bottom of

    the screen.

    Step 7:     Select the target operating system you wish to reset. This

    refers to the current operating system installed on your Surface.

    Step 8:    Select Yes, repartition the drives, and on the next page, select Next.

    Step 9:     Choose Just remove my files.

    Step 10:    Select Reset.

    Surface restarts and the Surface logo displays while the reset process

    continues (this can take a while).

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