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I am currently using a surface pro 4 and my bluetooth mouse(surface arc mouse) freezes every few minutes and starts working after a few seconds. I have tried uninstalling and reinstalling, disconnecting and reconnecting, changing the batteries but none of them work.
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Hi Jeffrey,
There are a few reasons why you experience this. For example, the Bluetooth receiver in the portable computer is incompatible with the accessory or there is a radio frequency conflict. This issue can be fixed by following the steps in this link.
We appreciate you providing us the outcome.