Can't change the language input on surface pro X?

Question

I can use the default french input, but not other layouts like bépo even though I successfully added it. And English is still there even though deleted. You can type English using a french layout but not vice versa! Just got the spx , first impression is so good but never thought its this problem that made it unusable..

Answer 1

Hi YuhaoSun,

Thanks for reaching out to Microsoft Community and posting your inquiry. We appreciate the effort in providing a clear photo of the issue.

We suggest the methods below:

• Check for Windows update.
• Try to turn off the sync settings on your account then turn it back on. Open Settings > Accounts. Click on "Sync your settings". Turn off the switch of "Language preferences". > go back to the same settings then Turn it back on.
• Restart the device and check if the issue is resolve.

Keep us updated about the issue by replying on this thread.

Kind regards,

John Neil_J

Answer 2

Here are some additional questions I want to ask.

• What country did you bought your Surface Pro X from? Is it the UK, US, Canada, France, or China?
• Is it the Surface Pro X SQ1 or SQ2?

Answer 3

Hi john,

I just learned from Reddit (u/[4rt3m0rl0v](https://www.reddit.com/user/4rt3m0rl0v/)) that although Microsoft’s app let me install the keyboard layout, and it shows up in language settings. The problem is that selecting it doesn’t do anything. Windows on ARM isn’t able to execute the .dll, I guess because of some limitation in Wow64. So there's no real solution to it for now. I have to return the Spx. Hopefully, you can fix this in the future. Thank you.

Answer 4

We appreciate the confirmation, YuhaoSun. If you have questions in the future, please feel free to post.