Surface Laptop 7 for Business (Intel) repeatedly freezing and restarting

Question

I'm experiencing significant stability issues with my new Surface Laptop 7 for Business (Intel CPU). The device randomly freezes, requiring hard reboot, or restarts unexpectedly. These issues occur both while docked and on battery power, with no consistent pattern.

My troubleshooting so far:

1. Checked Windows Update - no required or optional updates available.
2. Ran Surface Diagnostics Tool - no issues detected.
3. Updated Intel graphics, Wi-Fi, and Bluetooth drivers.
4. Disabled Panel Self Refresh in Intel Graphics Command Center.
5. Successfully ran SFC and DISM repair commands.
6. Downloaded and installed the latest Surface Laptop 7 firmware package.

Event Viewer consistently shows Event ID 219 errors from Kernel-PnP with error code 0xC0000365, stating "The driver \Driver\WudfRd failed to load" for device ACPI\MSHW0380.

The critical issue I've identified (with the help of AI) is that my system is missing both:

• The Windows Driver Foundation service (wudfsvc)
• The WUDFSvc.dll file from C:\Windows\System32

This missing component persists even after firmware updates and system repairs.

Technical details:

• Device: Surface Laptop 7 for Business with Intel CPU (new device)
• Windows Build: 10.0.26100.3915 (Windows 11)
• Event ID in logs: 219 from Kernel-PnP
• Error Code: 0xC0000365

Can Microsoft Support assist with restoring these missing system components or determining if this is a hardware issue requiring warranty service?

Answer 1

Having the same sort of issues on Windows 11 23H2 & 24H2, they work fine for a day or two then randomly start crashing or apps not loading, Keep getting taskbar not loading randomly as well!!

Answer 2

Any luck with this yet? If I can avoid sending this laptop in for repair that would be ideal but I'm out of ideas at this point.

Answer 3

Send it for repair, sent mine they took one day and replaced the motherboard with everything inside, its defective, i verified since they had changed the machine id and mac address

Answer 4

No progress was ever made. Had to return the device to IT for warranty return.