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Issue with scrolling Microsoft Surface

Anonymous
2020-02-11T14:36:26+00:00

Hey guys I recently purchased a Microsoft Surface Pro 6. I have an issue that when I scroll upwards on ANY browser the bottom of the browser also gets pulled upward about 1/3 of the way up then stops. This creates a white space and goes away if I scroll back down but comes back when scrolling up. Is there a fix for this? I am using touchscreen only as I have not purchased a type cover yet. Also this only happens about 50% of the time.

***Moved from Windows 10/Performance & system failures***

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2020-02-12T05:20:43+00:00

    Hi calebfritz,

    Thank you for reaching out to Microsoft Community.

    Please try these steps to troubleshoot the issue:

    1: Run Surface Diagnostic Toolkit and check Windows Update

    2: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Pro 6 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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