Several keys suddenly stopped working z,x,c,v escape and enter.

Question

All of a sudden z,x,c,v escape and enter keys on my Surface Book (gen 1) stopped working. Have tried restart / hard shut-down etc. but still the same. Just looked at an old post about the exact same issue Several keys stopped working z,x,c,v escape and enter. - Microsoft Community

@Cleofe_P not sure if you are still around but looks like you got some important info in that post which you shared with users having the issue at that time. Would it be possible to share it with me too if it helps solving the issue?

Or if anyone would be able to provide help would be highly appreciated.

Thanks

Answer 1

Hi Harrison Shen,

Thanks for reaching out to Microsoft Community and posting your inquiry.   

To verify if the issue is related to hardware or software, we suggest to boot to the UEFI settings. UEFI environment is outside the Windows system so any issues that persists on the UEFI could be potential hardware issues. Go to settings > Update & Security > Under Advanced Start up , click on Restart Now, once you're on the UEFI settings, Go to Troubleshoot > Advanced options > Click on Command Prompt > Type "notepad" > on the notepad, test the keys that are not working and see if it works or not while on the UEFI.

Keep us updated by replying on this thread.

Answer 2

Hi John,

Thanks for the response with the instructions. I got into UEFI setting by shutting down completely and volume up + power key, and tried to key on New Date/Time field but those keys still didn't work, so I suppose it's more likely hardware? Let me know what I can do next.

Thanks
Harrison

Answer 3

Thank you for confirming, Harrison Shen.

This could be hardware-related, please reach out to Customer Support to check your exchange options. If you're located outside the United States, the Global Support can also help.