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Update for 10.0.26120.1542 on ARM hangs at 8%, overheats my PC, and causes it to become nearly unresponsive

Anonymous
2024-09-07T21:45:48+00:00

I've reset and cleaned the drive of my surface laptop 7 (on arm with the snapdragon x elite)

When downloading the cumulative update for windows insider 10.0.26120.1542 my computer almost immediately seems to overheat and become unresponsive. I have found some similar cases online, but none specifically for aarch64 architecture.

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2024-09-08T09:21:16+00:00

    Hi Yanai,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    It sounds like your Surface Laptop 7th Edition is encountering a significant issue during the installation of the cumulative update for Windows Insider build 10.0.26120.1542 on ARM. Overheating and unresponsiveness, especially during an update, can point to a few possible causes related to either the update itself or hardware-related issues. Announcing Windows 11 Insider Preview Build 26120.1542 (Dev Channel) | Windows Insider Blog

    If the update is causing severe issues, consider pausing the Windows Insider updates until the issue is resolved by Microsoft. This will prevent your device from attempting to install the problematic update repeatedly. Go to Settings > Windows Update > Windows Insider Program and select the option to pause updates.

    The problem may be related to ARM-specific bugs in this Insider build, and you may need to wait for Microsoft to issue a patch or hotfix.

    Microsoft attaches great importance to user experience, you can submit your ideas and suggestions through the Feedback Hub, and the development team will regularly review submissions for ideas or fixes. Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

    Please share the feedback link here after submitting as it will allow others on the forum to vote for your submission, including me. More votes will lead to more visibility and higher priority to the development team.

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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