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USB device not recognized

Anonymous
2022-07-15T18:01:44+00:00

Hello i bought used microsoft surface pro 7. I plugged my headphones in with usb c and they worked. Then i unplugged them and when i plugged them back the system is not recognizing them. Please help

****Windows / Windows 11 / Devices & Drivers****

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  1. Anonymous
    2022-07-16T17:33:23+00:00

    Hi Grzegorz Duszyk,

    Greetings!

    Thank you for posting in Microsoft Community.

    I'm sorry to hear about the USB error when connected.

    • Does the error happen to all USB-Cs?
    • When you go to device manager, do you see any error for the USB-C driver?

    Please perform the methods below:

    • Try to check and clean the USB-C port of your Surface.
    • Check the settings for new Windows updates.
    • Run the System File Checker **** and Surface Diagnostic Toolkit.
    • Install the drivers package manually.
    • Check the specific OS build of your Windows Settings> System> About.
    • Download the driver and firmware for Surface, choose Surface Pro 7 and click download on the next page.
    • Please choose the .msi file that matches your current OS Build and click Next.
    • After the download, runand installthe .msi then Restart the Surface Device

    Let me know how this goes.

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  2. Anonymous
    2022-07-18T20:52:31+00:00

    We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing? If yes, please let us know so that we can continue our conversation.

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  3. Anonymous
    2022-07-20T18:07:42+00:00

    Hi Grzegorz Duszyk,

    We still have not received any response from you since our last follow up message. Please do not hesitate to create a new thread for further concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

    Thank you for spending time here in the Community.

    Kind regards,

    Marrion

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