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Microsoft Complete coverage

Anonymous
2022-01-16T00:49:49+00:00

I purchased "Microsoft Complete" along with my Surface Book (part of the "bundle"). It lasted 20 months and now has hardware issues. Apparently, this is not covered under the warranty, which makes me wonder why anyone would buy Microsoft's extended warranty. Has anyone found the extended warranty to be anything other than a waste of money?

Surface | Surface Book | Performance and maintenance

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  1. Anonymous
    2022-01-16T17:08:54+00:00

    Thank you for posting your inquiry here in Microsoft Community, S _829.

    I'm sorry to hear that the extended warranty was not able to cover the device. May I confirm the issue of your Surface?

    You may also review the Microsoft Complete Coverage details on this article: Warranty and Protection Plan Terms & Conditions. Select a country or region > Scroll down and look for Microsoft Complete for Devices Terms and Conditions > Download the PDF file based on the purchased date of your Surface (either On or after December 6, 2018 or On or after November 7, 2017 and on or before December 5, 2018)

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  3. Anonymous
    2022-01-16T17:41:39+00:00

    To quote from the Service Support Tech:

    "Thank you for contacting Microsoft Surface Support and reporting the issue about your Surface device keeps on booting on blue screen error.  Based on our diagnosis after performing the troubleshooting steps earlier, the issue appears to be hardware-related and the device may need to be replaced."

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  4. Anonymous
    2022-01-16T17:44:35+00:00

    I was offered a second hand rebuilt Surface to replace my defective new Surface for $650. Not sure why anyone would think that is a good remedy.

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  5. Anonymous
    2022-01-17T16:56:19+00:00

    I sent you a private message, kindly check your profile's inbox.

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