Surface Studio Laptop - Will openning the back lid void my warranty?

Question

Hello, the question is in the title above. Will openning the back lid void my warranty? My fan started being noisy - grinding sound, like it was rubbing something. I only want to check if there is a dirt or something that causes it in the fan before sending it to a service, since I cant afford being without laptop for at least 10 days. I dont want to do anything else with a hardwere, other than removing dust from a fan.

Thank you

Answer 1

Hi Jeniceksafl!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

Regarding your query, any form of tampering on the device will void the warranty of your Surface device. Please see through this link Surface warranty: FAQ - Microsoft Support for more information on your warranty.

Before sending in your device for repair, you can also try these troubleshooting steps below to try and fix the issue on the fan of your Surface device.

Before considering any troubleshooting options, please first make sure your device is up to date. To check for updates, just follow these steps:

Start> Settings> Update & Security> Windows Update> then check for updates and install any available updates.

Run Surface Diagnostics Toolkit and complete task here Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support.

Please let us know how it goes. We look forward to hearing from you.

Greetings,

RodelioP.

Answer 2

Hi Jeniceksafl!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

RodelioP.