Hi Inglés,
Welcome to Microsoft Community.
I'm Hahn and I'm here to help you with your concern.
I'm sorry to hear you're having trouble with your Hotmail account and reaching Microsoft Support. You can try the following steps to contact Microsoft Support for further assistance:
Póngase en contacto con nosotros: soporte técnico de Microsoft (Spanish only)
I hope this helps. If there is anything not clear, please do not hesitate to let me know.
Your Sincerely
Hahn. W - MSFT | Microsoft Community Support Specialist