Surface laptop - fan noise

Question

My the fan of my Surface laptop is making very loud noise. I tried to alter the battery settings but nothing works. if the laptop is connected to power , the fan keeps on working and making loud, disturbing noise. I bought the laptop few months ago and it's supposed to be brand new

Answer 1

Hi SoumerDaghastani,

Greetings!

Thank you for posting in Microsoft Community.

I'm sorry to hear about noise on the fan when using the device.

The fan of the Surface devices are equipped to adjust it's fan speed to stabilize the temperature of the CPU and to perform on it's best performance while the device is performing many tasks or is heavily utilized on a single task.

• If the device is being used on a soft or loose surface like a couch, pillow, bed, blanket, or lap, the fan may come on more often or spin more quickly. Using the device on a hard, flat surface like a tabletop or desk that is free of obstructions is best for keeping the CPU cool.
• If the device is used to a warm environment, the fan will need to come on more often or spin more quickly to keep the CPU cool.
• You can also adjust on how you want your CPU to perform, by selecting the battery icon on the task bar and adjusting the power mode. Setting the power mode to Recommended throttles the CPU and helps keep it running cooler with less need of assisted cooling. While a setting of Better performance or Best performance will allow the device to run more quickly, it will also allow the fan to come on more often to keep the CPU cool and performing it's best.

-  View the CPU utilization, check Task Manager:

1. In the Search box, type Task Manager, and open that app.
2. Select More details, if necessary, to expand the window
3. Select CPU to sort the tasks running by their CPU utilization.

The processes listed with high utilization are contributing to the need for the fan to turn on. Being mindful of what needs to be running, closing apps that are not needed will help lower CPU utilization and reduce the need for assisted cooling by the fan.

Additionally, operation of the fan is normal and expected, should you hear any abnormal sound or noises like whining or tickling please reach out to the Customer Support and get your device replaced.

Answer 2

Hi SoumerDaghastani,  We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing? If yes, please let us know so that we can continue our conversation.

Answer 3

Hello,

I merely use basic software on my laptop (office word and internet browser) yet when the computer is plugged to power the fan is always working and making disturbing sound.

I don’t use the laptop on loose or soft surface. I have a laptop raiser which should have an appropriate surface not to make the device temperature go up.

The CPU utilisation is alway set to Recommended but the does not make any difference.

It is not normal to have a noisy fan. I have another Lenovo laptop which i use in a very similar manner and does not make any noise despite its old age.

I have never had a laptop that has a noisy fan. This is abnormal and i only bought the device 6 months ago.

I have tried to get through to costumer service but the way to do so is hidden and unclear.

Do you have any advice?

Answer 4

Thank you for responding. In this case, please reach out the Customer Support. You may contact them through the numbers listed in Global Customer Service phone numbers (microsoft.com) under For Business users. This works with Home users also, just select Surface then Home as a type of user in the IVR prompt.

You may also reach them through this page: Contact Us - Microsoft Support following the steps below:

1. Go to Contact Us - Microsoft Support and sign-in your personal Microsoft Account
2. To make sure you are using the correct locale of the page, click the Globe icon on the lower-left corner of the page then select the country you are in.

3: Click Get support

4: On the Describe your issue box, type in Contact support then click on Get Help

5: Click on Contact Support at the bottom

4: On the next page, select Surface then Technical support then choose your Surface model and click on Confirm

5: These options should appear depending on which is available on you country. It would also show the available time of support if in case you accessed the page out of the time of operations.

• You may select Provide your phone number and a support agent will call you option and you will be ask to select and confirm your phone number then click Confirm. You will then receive a phone call from support in a while.
• Selecting Chat with support agent in your web browser will ask you to confirm the email address associated with your Microsoft Account then click Confirm.