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Broken screen after a single fall?

Anonymous
2023-01-15T23:13:31+00:00

I was working on my refurbished surface laptop when my cat pushed it off my lap. It fell off my couch, about a foot and a half and landed on its side still open. I picked it up and half the screen had rainbow lines and was glitching out like crazy. I closed my laptop and opened it back up and it looked nearly the same. I restarted my laptop but it did nothing. It still responds for the most part but the screen is so obstructed it’s no longer usable. I received the laptop about a month ago as a Christmas present. I don’t know what I should do.

Surface | Surface Laptop | Performance and maintenance

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  1. Anonymous
    2023-01-16T13:54:16+00:00

    Hi Rodrik100000000,

    Thank yu for reaching Microsoft Community and I'm sorry to hear about what happened to the screen of your Surface Laptop 3.

    Accidental damage including cracked or damaged screen is not covered by the Standard Manufacturer's Warranty. Please see this page for more details: Get service for your out of warranty or damaged Surface - Microsoft Support. For further assistance, you may also contact our live support through these options below:

    1: Through the Surface app

    Open the Surface App and select Help & support > Get help.

    Type in the problem you need help with.

    Look at any available solutions offered and select Contact Support.

    2: Through the Contact Us - Microsoft Support page

    Go tohttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0Contact Us - Microsoft Supporthttps://scanmail.trustwave.com/?c=10354&d=hvPq43orWVV6MIb5q8LX0B54LSw52WsgpnPasslMog&u=https%3a%2f%2fnam06%2esafelinks%2eprotection%2eoutlook%2ecom%2f%3furl%3dhttps%253A%252F%252Fsupport%2emicrosoft%2ecom%252Fcontactus%26data%3d05%257C01%257Cssri%2540microsoft%2ecom%257C54647b58c8ce44e7de8508dac19671af%257C72f988bf86f141af91ab2d7cd011db47%257C1%257C0%257C638035149195769168%257CUnknown%257CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%253D%257C3000%257C%257C%257C%26sdata%3dc0IcXJ%252FClUZITEDrQL%252BRpSFlV8aXwkndcr%252F7XAvXSJs%253D%26reserved%3d0and select Devices.

    Choose your preferred support method.

    Type in the problem you need help with.

    Look at any available solutions offered and select Contact Support.

    Kind regards,

    Marrion

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