Surface Studio Pen Does not draw smoothly

Question

Best I can describe this is if you have ever used an old style ink pen and press to hard it will leave a blob of ink on the paper.

I have the Surface App installed and I have worked with the settings but it doesn't not correct the issue at all. I used to have a surface pro and it worked perfectly, however the Studio on Windows 11 is just about unusable for drawing making the whole point of having a pen pointless.

Is there a fix for this issue?

Answer 1

Hello Paul Neale1,

Thanks for reaching out to Microsoft Community. I'm sorry to hear about this issue on your pen and the device. I understand how frustrating it is to have such problem.

If your pen works well on another Surface device, then this issue might have something to do with your Surface Studio. Please give these methods a try first and see if it helps.

Force a shut down and restart your Surface

• Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Check for Windows updates. Select Start > Settings > Windows Update.

Reinstall the touchscreen driver

• Open Device Manager. Expand the Human Interface Devicescategory. Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall.
• Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Devicedialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.
• Restart your Surface device.

Manually install drivers and firmware for Surface

• Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
• Go to Download driver and firmware for Surface**,**choose (your Surface model) then click Download.
  Choose the .msi file closest to your current OS Build and click Next.
  After downloading, run and install the .msi then Restart.

Let me know how it goes. Looking forward to your update.

Regards,

StevenK

Answer 2

Different Pen in the case of the Surface Pro and I upgraded to the Surface Studio so I no longer have it.

Question, Have you seen this problem before?

Answer 3

Different Pen in the case of the Surface Pro and I upgraded to the Surface Studio so I no longer have it.

Question, Have you seen this problem before?

It would be best if we could test your pen on another device or use another pen on your existing device. In that way, we could determine whether this issue is with the pen or the device itself.

Answer 4

Youbare rught that it would be a good way to test it but i don't have another. Would you like to send me another pen to test?

I'm not the first to complain about this issue either.

The pen works fine from what I can see in white board but in any professional drawing application it is u usable.

I will upload images and a link to a video of the issue happening.

Answer 5


One is Photoshop and the other is Sketchbook Pro for desktop. As a note, I'm a 30 year veteran of digital art as a professional. I have never seen this issues on any other drawing tablet including my Surface Pro 4 that I used for years. It doesn't look like much but when you are an artist this makes it useless.

The tapering on the ends of the lines is also very poor. I now have a $3500 laptop that can't be used for the purpose that it was purchased for.