Surface Go Ethernet connection

Question

I am trying to connect my Surface Go to my home network.  All other devices have no problem connecting to the unmanaged switch and then to the modem to access the internet.  The Surface Go can access the home ethernet but it will not connect with the modem and subsequently the internet.  It says the modem has an invalid IP Address.  Help!

Answer 1

Hello ,

Thank you for reaching out Microsoft Community. Try the steps below and see if that resolves the issue.

• type:>Device manager
• Open the application shown at the top.
• In device manager expand the Network adapters entry.
• You will see the Marvell Wireless AC adapter. Right click the device entry and select **Uninstall.**Then reboot the computer.
• During the restart Windows will re-install the drivers for the Wifi adapter, repeat the above to check the adapter is indeed installed.
• Your wifi should now be reset and working correctly.
• If you are still having issues you can try going to the wifi adapter in device manager and this time instead of selecting uninstall select Properties and then select **Advanced,**under advanced>property select Band the default setting is auto, select instead 2.4 Ghz or 5Ghz depending on the wifi router/modem you are connecting to. Hint the more modern ones all have 5Ghz, but if you are in a crowded area with lots of competing signals or a long distance from the router and have poor signal choose 2.4ghz.

If issue persist open CMD ( run as admin )

Type

1. ipconfig /flushdns hit enter

2- ipconfig /release hit enter

3- ipconfig /renew hit enter

4- netsh interface ipv4 uninstall ...then Restart the computer

5- netsh interface ipv4 install ... then Restart your Computer

6- Open the registry then check this key "IPAutoconfigurationEnabled"  if exists delete it . in this path

HKLM> System> CurrenControlSet> Services> TCPIP> Parameters> IPAutoconfigurationEnabled   make the value 1  Or  Delete this Key

7- netsh winsock reset

The first 3 commands should fix the issue, if not run the rest of the commands.

If this works, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.  

Regards,                                                                                                                 

KarenJune_F

Answer 2

The wifi on my Surface Go works fine.  I am unable to get the wired connection, using the Microsoft Ethernet, to work.

Dan

Answer 3

I have tried another Microsoft Ethernet adaptor and it made no difference, I am still unable to connect to the network.  I also tried suggestions 1 thru 3 in the CMD window, but that didn't work.  I am a little nervous going into the registry and modifying it so did not try steps 4 to 7.

Dan

Answer 4

Hi, sorry for the late response. Are you able to see the ethernet driver in device manager when it is plugged in? If so, try to uninstall and reinstall the driver or follow the steps found on this link.