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Surface Duo screens stay on after closing.

Anonymous
2020-10-30T13:37:57+00:00

A new problem with my Duo... Now, every time y close my Duo, both screens stay on, is not locking the phone at all. I restarted and is not working. Looks like every day something new comes out. Microsoft needs to work harder to fix these problems, is getting so annoying.

Surface | Surface Duo | Display and screen

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  1. Anonymous
    2020-10-30T17:33:51+00:00

    Hello,

    Could you please let me know the following:

    Are you using the Your phone app?

    What is your current setting for screen timeout? You can find this in settings > display

    Is this happening on battery, when plugged in, or both?

    Could you let me know the build number for your device? You can find this under settings > about

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  2. Anonymous
    2020-10-30T17:45:23+00:00

    Using Youtube App.

    Screen timeout after 2 minutes of inactivity

    Happening on battery

    Build: 2020.910.72

    (BTW, now my screen is not locking or turning off when I close my Duo, it stays on.)

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  3. Anonymous
    2020-10-30T21:59:36+00:00

    Thanks for letting me know.

    I would like to see if you areable to perform a reset on the device and see if the issue is still persistent?

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  4. Anonymous
    2020-10-31T01:07:13+00:00

    I've been doing reset in my phone with each new error and does not work. I can't do it every time this happens.

    6 people found this answer helpful.
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