Unable to load "Switch Out of S Mode" screen in Microsoft Store

Question

I recently purchased a Microsoft Surface Go for travel, and although I'm enjoying it thus far there is a need to switch out of S Mode to install one or two additional programs. I've followed all of the steps to reach the "Switch Out of S Mode" screen in the Microsoft Store, however, the page never loads. Instead, it shows a blank store screen. Is there any other method to reach this area of the store?

Additionally, I've tried prior to updating Windows and after updating Windows with no luck.

Answer 1

8/1 Update:

Thank you for your feedback. We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

Answer 2

We have completed our investigation and have published an updated version of the Microsoft Store app which includes a fix for this issue. To install this update:

From the taskbar, open Microsoft Store. Select More ...  > Downloads and updates > Get updates. Install available updates, including Microsoft Store version 11906.1001.24.0 (or later). For more help installing Microsoft Store updates, see Get updates for apps and games in Microsoft Store.

Greg

Answer 3

Thank you for your feedback and the information you’ve shared. We understand the concern and are currently investigating.  Please stay tuned and continue to check for Microsoft Store updates to ensure your device has the most current software available.

Marking as "Answered" to raise visibility for now. We will update this response once the fix has been published.

Greg

Just because you mark it as answered doesn't mean it was

Answer 4

So, i thought this might be a wider problem. Looks like a lot of people have it!

Mine is now fixed. Shortly after posting i got their support to contact me. After an hour it was escalated and yesterday i got a call from a tier 2 support. He accessed my Surface go remotely and the issue was an older version of Windows 10 (s) was installed. So he had to manually install the latest version, then fully reset the machine to factory settings (keeping the new windows installed).

I had to go through the setup again as you would out of the box, but then going to settings>activation>clicking the link worked! I was able to see the right store page and click get, and now I'm finally out of S mode. 

Hopefully, you guys at Microsoft can actually be made aware of this and sort it. For anyone else frustrated, I would recommend actually getting in contact and explaining what you think the problem is, was an easy fix. The tier 2 guys was only on the phone to me for 10 mins and it was all him doing the work really. 

EDIT: Just seen that "Marking as "Answered" to raise visibility for now." post. What a disgrace, how about you fix the problem before doing this. Then people won't need to post, and then you won't need to raise visibility.  Absolute weapon.

Answer 5

Looks like there are some "me too's" on this issue. Are you still having this

problem or has it cleared?

Hi, yes I'm still having issues with this. Going for about 5 hours now. I've  done all system updates and also all windows store app updates. Still get a blank windows store page.