Netflix download content for offline viewing no longer works

Anonymous
2024-08-03T02:22:24+00:00

I have a Surface Pro 4 with Windows 10 Pro. For 6 years I have had netflix and have been able to download content to watch offline while travelling without internet - The last being June 27, 2024. Today Aug 2, I noticed a new app was installed and the download function is no longer available. After spending 30 minutes on the phone with Netflix they confirmed this was due to a change Microsoft made to the App. Why has Microsoft done this? How can I get the previous app version to install? When will it be fixed?

Regards,

Christian

Surface | Surface Pro | Install and update

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  1. Barb Bowman 80,275 Reputation points MVP Volunteer Moderator
    2024-08-03T16:48:15+00:00
    2 people found this answer helpful.
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  2. Anonymous
    2024-08-06T10:38:55+00:00

    Thank you for the link. While I am able to download the older version of the App when trying to connect to Netflix I am receiving this error:

    Sorry, there was a problem communicating with Netflix. Please try again.

    (H3-U7135-1101)

    if anyone else is having that problem please advise how to workaround this issue.

    Thank you.

    8 people found this answer helpful.
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