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How to Fix a Microsoft - Surface Ergonomic Full-size Wireless Keyboard Mistyping Characters & Physical Key Damage

Anonymous
2024-06-26T02:58:30+00:00

I have a

Microsoft - Surface Ergonomic Full-size Wireless Keyboard

Model: 1786

FCC ID: C3K1786

IC: 3048A-1786

that I Purchased for the second time in 2020 & the Left side physical spacebar key has become dislodged & the keyboard had recently begun mistyping certain characters, such as when I click "Shft+2" for the @ symbol. As well, when I click "Shift+" keys.. I get the @ symbol instead.

I have tried to open the "Microsoft Mouse and Keyboard Center" but repeatedly get "No supported device detected" no matter if I download the 32bit / 64bit / or ARM64 version. I have updated the driver to the most recent version to rectify the situation to no avail.

I am working on a

HP Spectre x360 Convertible 15-ch0xx

Windows Specifications

Edition Windows 11 Pro

Version 24H2

Installed on ‎4/‎6/‎2024

OS build 26120.961

Experience Windows Feature Experience Pack 1000.26100.8.0

Please, if you will, offer any guidance and/or any literature that may instruct as to how to reconnect / secure the physical dislodged spacebar key?

Any & all info & help would be appreciated greatly.

Brian

Surface | Accessories | Surface mice and keyboards

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-06-28T05:14:44+00:00

    Hello Brian Kza,

    Welcome to Microsoft Community.

    After a thorough review of what you have posted here, I am able to note that the Surface Ergonomic Full-size Wireless Keyboard you have has a hardware failure, and that even if you update the driver to the latest version, The keyboard also suffers from typing wrong characters.

    Therefore, the right thing to do now is to send this keyboard to the accessory support team for inspection and repair, including refixing the lost space bar, and they are the most professional in equipment repair.

    I can direct you to how to reach them:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface Ergonomic Keyboard, press Enter, and click "Contact Support" at the bottom:

    1. Select from the screenshot below and click Confirm:

    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    I wish you all the best. 

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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