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Surface Headphones 2 Right channel is quieter than the Left channel

Anonymous
2020-05-31T02:37:49+00:00

So I've had these for 3 days now and I can notice that the left channel is significantly louder than the right channel

When I plug it into my laptop with 3.5mm jack I can balance them if the right channel is 50% louder than the left channel.

Anyone else experience this issue?

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  1. Anonymous
    2020-06-03T01:33:59+00:00

    Hi voomhi,

    Thank you for reaching out to Microsoft Community. We appreciate the time and effort spent to troubleshoot the issue.

    May I know what device do you use your Surface Headphones with? Is it a Windows 10 Laptop also?

    Have you installed the Surface Audio app already and set it up with your Surface Headphones 2? (Set up Surface Headphones)

    Please try these steps to troubleshoot your Surface Headphones 2 further:

    1: Check if the correct audio profile is selected

                                 Click the Audio icon on your Taskbar (if Windows 10)

                                 Select Headphones (Surface Headphones Stereo) if listening to music

                                 Select Headset (Surface Headphones Hands-Free) if making phone calls

    2: Check the Equalizer if it is changed to a setting that may caused the issue

                                 Open the Surface Audio app then choose Equalizer

                                 Under the Equalizer, try to change the preset to Flat

    3: Restart the app or audio source

    **** Close the application that is being used as the audio source on the host device and then open it again.

    4: Try turning off the headphones then back on

    5:Update your Surface Headphones 2

                                Refer to this page to Update Surface Headphones

    6: Reset your Surface Headphones 2

    **** Refer to this page to Reset your Surface Headphones 2

    7: Pair with another device

                               Please try to pair the Surface Headphones with another host device and see if the issue still occurs

    If still the issue persist after the steps above, please contact our support team through the Global Customer Service phone numbers to have the headphones replaced.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

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