CAMERA NOT DETECTED - Surface Pro 6

Question

I received this surface pro 6 BRAND NEW as a Christmas gift and now that we are in the covid crisis and working from home, this is the first time I have even tried to turn on my camera. IT IS NOT DETECTED. I have gone through every conversation on here and tried all the steps recommended in each previous conversation but my camera is not detected. This is not a separate piece of external equipment I am trying to use, this is the BUILT IN CAMERA. The front camera, nor the rear camera ...NOTHING.  I have gone through the Help thingy and tried every step, there is no driver update needed, my windows is 10 Home, I am current on that. This tablet was very expensive and this is very frustrating every day that we try again for hours. 

**************************MICROSOFT NEEDS TO ADDRESS THIS, there are many people having the same issue.********************

PLEASE is this an issue with any of the windows updates? I checked through my Trend software and cant find anywhere that it would be blocking out my camera for security purposes. is there anyone that can help me? I have kids home that need to be homeschooling and I am trying to do everything on my cell phone and I do NOT have an Iphone so it is very hard to do this.

Answer 1

Hi ChristineMcMahon King,

Thank you for reaching out to Microsoft Community. I'm sorry to hear about the issue you are having on your Surface Pro 6. I understand how important the device is nowadays.

When you tried to access the Camera app, did it give you an error message or code? If yes, please share the error code and message with us.

Please try to check on UEFI screen if the Camera options are enabled. Check this page for the steps on How to get to the UEFI settings. Once you are on the UEFI screen, go to Devices then check if the IR Camera, Front Camera and Rear Camera are ON. If they are On already, please toggle them Off the back to ON after few seconds. After checking, just choose Exit > Restart Now.

If still the issue persist, please try these steps below:

1: Run Surface Diagnostic Toolkit

2: Update drivers and firmware

                               Check what is the current OS Build of your Windows version by going to Settings > System > About.

                               Go to Download driver and firmware for Surface, choose Surface Pro 6 then click Download on the next page.

                               Choose the .msi file that matches your current OS Build and click Next.

                               After downloading, run and install the .msi then Restart.

3: Run System File Checker Tool in Windows 10

If still issue is not resolved, please Perform an In-place Upgrade with Windows 10. Ensure you are signed in or have administrator rights to do a repair install. Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting. Disable or uninstall any 3rd party Anti-Virus Program to prevent it from interfering with the upgrade. 

1. Select Download tool now, and select Run. You need to be an administrator to run this tool.
2. On the License terms page, if you accept the license terms, select Accept.
3. On the What do you want to do? page, select Upgrade this PC now, and then select Next.
4. After downloading and installing, the tool will walk you through how to set up Windows 10 on your PC. All Windows 10 editions are available when you select Windows 10,except for Enterprise edition.
5. When Windows 10 is ready to install, you’ll see a recap of what you’ve chosen, and what will be kept through the upgrade. Select Change what to keep to set whether you would like to Keep personal files and apps, or Keep personal files only, or choose to keep Nothing during the upgrade.
6. Save and close any open apps and files you may be running, and when you’re ready, select Install.
7. It might take some time to install Windows 10, and your PC will restart a few times. Make sure you don’t turn off your PC.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

Answer 2

THANK YOU!!!!!!!!!  Worked the first time in the UEFI window.