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Arc mouse not lighting up

Anonymous
2022-03-13T07:17:35+00:00

I’ve been using my surface pro and the arc mouse for a few years now. Recently it has been acting up, I’ve changed batteries a few times now. But today the mouse won’t light up even after I replace it with new battery. I’ve tried holding the pairing button down but that doesn’t work.

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2022-03-13T17:32:04+00:00

    Hi Dorekido103,

    Thank you for posting in Microsoft Community.

    I'm sorry to hear that the Microsoft Arc Mouse stopped working. I appreciate the effort in performing the troubleshooting methods.

    In this case, please reach out to the Customer Support to get it replaced. Visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support.  

    If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.

    In contacting the Customer Support, please see to it that you are on the right region by clicking the globe logo:

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