Share via

My Microsoft surface laptop charger broke

Anonymous
2020-05-17T08:01:26+00:00

Hey,

Its been a few days now that my surface laptop charger stop working in the normal position and i had to bend the cable to make it work. But today the charger completely broke and i am unable to find a replacement for a charger in my city. I could provide u with the charger details and the city that i belong to.

Charger model Number:1800

City Pincode: 620102

I am in a really need of this charger as it hinders my work and i need to get back working at the earliest. Can u kindly help to acquire a charger that would fit into Microsoft Surface Laptop. I couldn't find a store that is located near to my pincode and i am desperate to get it replaced.

Thanks.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-05-17T21:48:27+00:00

    Hi, AravindManoharan!

    Thanks for reaching Microsoft Community and posting your inquiry here. We're sorry to learn about your charger that stopped working. We understand that you need replacement for it and it is not possible since our Microsoft Store branches are closed during this health crisis we are in. By the way, I hope you're all good in there and are staying safe inside.

    As for your concern, kindly Contact Microsoft Support immediately to get assisted by one of our advocates to process your charger replacement.

    1.    Please make sure you are signed into your Microsoft Account when you go to that page above, then click Contact Support.

    2.    A new window will pop-up showing the Microsoft Virtual Agent.

    3.    Type Replace my charger then press Enter.

    4.    In the responses, click No or None of the above until you get to another response that gives you an option to Talk to a person.

    5.    Once you click Talk to a person, select Surface when asked for your product and hit Next.

    6.    Select Warranty and service when asked for the issue and click Next.

    7.    Still click on Nextbutton when asked for a bit more info.

    8.    You will be asked to register your Surface Laptop 1st Gen (if not yet registered) or choose it (if already registered). 

    9.    Kindly wait so that you will see an option for a callback. You may choose the Chat option if available.

    10.  Enter your phone number and confirm it.

    11.  You should see a confirmation that your scheduled callback has been successful and a call will be made within the expected timeframe.

    If you prefer to call and outside the US, please check this page to know the number for your country in our list of Global Customer Service phone numbers.

    If this answers your question, please let our Community know by marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

    Kind regards,                                                                                                                 

    Janette_Z

    0 comments