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My Surface Pro 9 Keyboard key's paint has worn off on several of the keys.

Anonymous
2025-02-13T15:59:24+00:00

My Surface Pro 9 Keyboard key's paint has worn off on several of the keys. I can't be the only person to have had this issue. I never had this issue with prior Surface keyboards. I do like the touch feel of this keyboard, but just terribly annoyed with the worn paint that has the letters worn off. What is Microsoft doing about this?

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2025-02-14T01:50:03+00:00

    Hello, JanBoomer.

    Welcome to Microsoft Community!

    For keyboard finish wear and tear, we can contact the Surface technical support team directly and request hardware level service. They will provide service components such as repair or replacement depending on your device.

    I am here to share with you the steps to create a service order:

    Open the Surface App (usually built into your Surface device, or you can download it from the Microsoft Store if you don't have one) and follow the procedure below:

    1. Click "Help and Support" and then click "Get Help".
    2. Briefly describe your problem in the text box, such as "Surface Pro Keyboard Wear and Tear", and then press Enter.
    3. Click "Contact Support" at the bottom.
    4. Select "Technical Support" and click "Confirm".
    5. You will see "Chat support" and "Phone support" options, please contact them during working hours, you will get one-to-one support services.

    I hope your issue will be handled properly.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

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